REFUND
POLICY

THE SHORT VERSION

• If Boost AI cannot make or change your game, your credits come back automatically.
• Changed your mind about a pass? Ask within 7 days. If you have not used any of its credits or published a game, we refund you in full.
• Charged twice, or charged for something you did not get? We refund it in full.

CREDITS FOR FAILED BUILDS

When Boost AI cannot build your new game or make a change you asked for, the credits it took go straight back to your account. You do not have to ask. If a game is built but you are unhappy with how it looks, tell us and we will look at it.

PASSES AND TOP-UPS

Within 7 days of paying for a pass or a top-up, you can cancel it for a full refund if you have not used any of its credits and have not published a game with it. Once credits from a purchase are used, that purchase cannot be refunded, because the work has been done; the credits you have left stay on your account.

Passes are paid once and never renew by themselves, so there is nothing to cancel to stop future charges.

MISTAKES IN PAYMENT

If you were charged twice, charged the wrong amount, or paid and did not receive your pass or credits, email us with the date and amount. We fix it or refund the difference in full.

HOW TO ASK

Email info@boostgames.co.za from the email address on your account, with the date of payment and what went wrong. We answer within 2 working days.

Refunds go back to the card you paid with through Yoco. Banks usually show them within 5 to 10 working days.

WHO WE ARE

These terms are between you and Boost Games, run by its founders Khutso Maboa and Njabulo Tyolwane, of 1 St George's Mall, Cape Town, South Africa. Boost Games (Pty) Ltd is being registered with the CIPC. Once it is, the company takes over these terms and this page will show its registration number.

Questions about anything here: info@boostgames.co.za.

YOUR RIGHTS

This policy adds to your rights under the Consumer Protection Act and the Electronic Communications and Transactions Act; it never takes them away. When it changes, the date at the top changes with it.